Buyers Questions

We hope these answer any questions you may have.

If not, please do not hesitate to ask us and we can also add it here!

Question:  How do I buy something on Neverland?

Answer:  You can either add to the basket and checkout, this does not purchase the item just reserves it until we can confirm shipping.  Alternativley you can just drop us an e-mail either from the product page, the contact us page or the off line messenger.

Question: I have added item/s to my basket but I can’t pay?

Answer:  We don’t have an active payment feature as the items we list are from multiple sellers, so we need to confirm what you are looking to buy and who is selling it to work out shipping.

Question: I have e-mailed you direct about an item, what happens next?

Answer:  We confirm the item is still for sale and then provide shipping costs.

Question: I am happy with the item/shipping cost – lets close the deal

Answer:   If you are happy to proceed we will then get you to supply your address/contact number and a PayPal e-mail and with your consent, we then pass this onto the seller to prepare the parcel and send you a PayPal invoice.  Please note we only pass this information to the seller you will be dealing with and will not at any point in time pass your details on to any third parties.  The seller will only ship to your verified PayPal address.

Question: I would love to buy a figure but can’t afford to pay all in one go!

Answer:  Some of our sellers may work with you on this and offer interest free payments over a set period to be mutually agreed all dependent on final cost of figure + shipping.
We can not guarantee this option so please e-mail to discuss further.

Question: Do sellers sell internationally?

Answer:  Yes, but please note dependant on the figure, some will be collection only or shipped at your risk due to the value or fragile nature of the piece in question.

Question: How quickly does the seller send the item?

Answer:   All our sellers aim to ship within 3 to 5 days, please do remember the majority of our sellers will be working full time jobs and will need to get to the post office or be reliant on courier collection. If there are any issues, we will be in touch to notify.  Once the item has been shipped the seller will then supply the tracking number if applicable and we thank you for using Neverland.

We ask all our sellers to sign up to a code of conduct, treat as you expect to be treated being the core foundation of this code.  This will be discussed further at initial enquiry.

Question: Can I collect and pay cash with the seller?

Answer:  Dependent on your location to seller, then yes we can work on making this happen, as we have on past numerous occasions.

Question:  I am buying outside of the UK, Will my item be well packed for shipping due to the fragile nature?

Answer:  The seller is briefed on good packing standards and should aim to pack it as they would like to receive it. Whilst every effort will be taken by the seller, accidents can happen whilst in transit especially as they are porcelain figures.

Question: What if my figure arrives broken?

Answer:  You will need to notify Neverland so you can look to mediate on your behalf.  Please remember we act as a third party introducing buyers to sellers, so you have not purchased it from us but direct with the seller.  We (Neverland) will not be held financially liable for any loss or damage sustained. Your contract is solely with the seller and by using Neverland website as a third party, you agree fully to these terms.

Question: Can you find me a figure I am looking for?

Answer:   Sure, we have FREE wanted adverts, also send us your Wish List so you get first call on our new stock arrivals.

Question: I have some figures I would like to sell, can you help?

Answer:  Yes, we would love to hear from you, just send us your list and also checkout the seller section…

Question:  Can the seller change the price up or down or even withdraw a figure from sale at any point?

Answer:  Yes, as we are selling on their behalf the seller reserves the right to change the price up or down in line with current market prices as they see fit at any given time.

© Neverland 2019